1. Introduction
Resilient Power Pte Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our digital products, services, and software/app subscriptions. By accessing our services, you explicitly consent to the practices outlined herein. We encourage you to read this policy carefully and contact us with any questions.
2. Information We Collect
We collect information necessary to provide and improve our services. This includes:
2.1 Personal Information
Identifiable details such as your name, email address, contact information, billing address, and payment details collected directly from you when you purchase products or create an account.
Account credentials and profile information you provide.
Communication records including customer support interactions, feedback, and surveys.
Any additional information you voluntarily submit.
2.2 Usage Data
Data about your interactions with our website, applications, and services, including IP addresses, device identifiers, browser type, access timestamps, clicks, session duration, and preferences.
Performance and diagnostic data used solely to troubleshoot and improve service quality.
2.3 AI-Generated Interactions
When you use AI-powered features, third-party AI providers may process your queries in real time to enhance functionality. These interactions are anonymized immediately after the session and do not retain personally identifiable information.
AI-driven insights are used exclusively to improve user experience and service offerings without profiling or automated decision-making that significantly affects you.
2.4 Third-Party Data Sources
We may receive data from payment processors, trusted analytics providers, publicly available sources, and partner organizations.
Any merging or profiling of data from these sources is conducted under strict safeguards to prevent misuse and ensure accuracy.
3. Legal Basis and Consent
We process your data based on one or more of the following legal grounds:
Your explicit consent, which you may withdraw at any time.
Performance of a contract or to take steps prior to entering into a contract.
Compliance with legal obligations.
Legitimate interests pursued by us, provided they do not override your rights.
Consent requests are clearly presented, and you may manage or withdraw consent via your account settings or by contacting us.
4. How We Use Your Information
Your data is used strictly for:
Delivering, managing, and improving our services and subscriptions.
Personalizing your experience and providing responsive customer support.
Processing payments securely and preventing fraud.
Complying with legal obligations and enforcing our Terms & Conditions.
Conducting research and development with anonymized data only.
Sending service-related announcements and, where consented, marketing communications.
Analyzing trends to enhance platform security and stability.
5. Sharing & Disclosure of Information
We do not sell your personal data. We share information only with:
Named third-party AI providers under strict data processing agreements limiting use to service improvement.
Payment processors bound by confidentiality and security standards.
Legal authorities when legally required, with minimum necessary disclosure.
Service providers assisting in hosting, analytics, customer support, and fraud prevention under confidentiality obligations.
Marketing and advertising partners only with your explicit consent.
Research and analytics firms strictly for anonymized data analysis.
Potential business successors in mergers or acquisitions, with notification to you where feasible.
All recipients are vetted, contractually bound to protect your data, and monitored regularly.
6. Data Security and Governance
We maintain robust security measures including:
Encryption of data in transit and at rest.
Role-based access controls and multi-factor authentication (MFA) for sensitive systems.
Regular internal and external security audits and compliance assessments.
Incident response protocols with prompt notification to affected users in case of breaches.
Data minimization, anonymization, and pseudonymization techniques where applicable.
A dedicated Data Protection Officer (DPO) overseeing privacy compliance and governance.
7. Data Retention and Accuracy
We retain personal data only as long as necessary for the purposes stated or as required by law.
AI-generated interactions are processed in real time and not stored beyond the session.
You may request correction of inaccurate data via [contact details]. We commit to verifying and rectifying errors promptly.
Upon account deletion requests, your data will be erased unless retention is legally mandated.
We conduct periodic reviews to remove outdated or unnecessary data.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Recognize you across sessions.
Enhance security and detect fraud.
Personalize content and advertisements with your consent.
Analyze traffic and user behavior for service improvements.
You can manage cookie preferences via your browser or our cookie settings interface. Disabling cookies may impact functionality.
9. User Rights & Control
You have the right to:
Access your personal data and receive a copy in a structured, machine-readable format.
Correct inaccuracies in your data.
Request deletion of your personal data, subject to legal retention requirements.
Restrict or object to certain types of processing, including marketing and profiling.
Withdraw consent at any time without affecting the lawfulness of prior processing.
Opt out of AI-generated interactions and marketing communications.
We provide clear procedures for exercising these rights and commit to responding within statutory timeframes.
10. Automated Decision Making & AI Transparency
Our AI systems do not make decisions that have significant legal or similarly substantial effects on you.
AI processing is transparent, and users can opt out of AI-driven features at any time.
We provide information on the logic and purpose of AI processing upon request.
11. International Data Transfers
Data may be transferred internationally to trusted partners with appropriate safeguards such as Standard Contractual Clauses or equivalent protections.
We apply data minimization to reduce exposure and ensure compliance with applicable data protection laws.
12. Policy Updates
We review this Privacy Policy at least annually or as required by law.
Significant changes will be communicated to you via email or in-app notifications at least 30 days before taking effect.
Continued use of our services after notification constitutes acceptance of the updated policy.
13. Contact Information and Complaints
For privacy inquiries, data access requests, complaints, or to exercise your rights, please contact:
Data Protection Officer
Email: info@resilientpower.global
Address: 77 HIGH STREET, 08-12, HIGH STREET PLAZA, SINGAPORE 179433
If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore or relevant data protection authorities.
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This version improves transparency, clearly defines data flows and legal bases, strengthens user rights and governance, and aligns with best practices and privacy regulations such as the PDPA (Singapore), GDPR (EU), and others. Let me know if you want me to tailor it further for specific jurisdictions or add more technical details!